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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Monika

Monika

February 13, 2025

5  out of  5
rating by Monika
"I recently switched over my car insurance to State Farm. They provided much cheaper quote with the same coverage! The customer service was outstanding. Mayra and Julie were very helpful and patient ! Thank you ladies!"
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Brittany West

February 12, 2025

5  out of  5
rating by Brittany West
"I’ve been using specifically Mike Ackermans State Farm location for a couple years now and the agents here are great Gracil and Julia have both been great help with all my needs, questions and claims I’ve had to file."
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Juan Miguel Osorio Parra

February 11, 2025

5  out of  5
rating by Juan Miguel Osorio Parra
"Mayra is the best! She really helped us to get our car insurance very fast and easy and with the half of price we were paying with other company. Thanks!"
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Carlos Negron

February 10, 2025

5  out of  5
rating by Carlos Negron
"Mayra and julie gave me great service!"
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Roberto Phillips

February 8, 2025

5  out of  5
rating by Roberto Phillips
"To whoever is reading this post, I normally don’t leave reviews, but I have to give credit where it’s due. After relocating from another state, I dealt with several months of issues with both of my policies. Julie went above and beyond to help resolve them. What stood out the most was that I did not have to chase her down for updates, unlike my previous experiences with the agents team. Her consistent follow-ups made a huge difference, as I had the information I needed to make informed decisions without any added stress. One thing I also really appreciated was that she was not only a great listener to everything I had to say, but even when I gave her a little TMI,(aka too much information) she was patient and understanding. It allowed me to get a bit of frustration off my chest, and that made the process feel even more personal and supportive. Even when Julie wasn’t able to assist me directly, she always pointed me in the right direction by referring me to another agent. There were times when I was in a bind and needed immediate assistance, and her ability to provide reliable alternatives showed that she truly cares about finding solutions. That’s someone I can trust. Having someone like Julie representing the company gives me great confidence in working with her. She truly embodies professionalism and care, making her a fantastic face of the company. Julie took the initiative, stayed on top of everything, and made sure things were handled smoothly. Her dedication and hard work really stood out, and it’s clear she truly cares about her clients. Great work, Julie—you are definitely appreciated! You’re a superstar in my book!"
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Elber Tejada

February 6, 2025

5  out of  5
rating by Elber Tejada
"Mayra tiene una atención al cliente excelente ayuda entodo lo que esta asu alcance"
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Lesly More

February 5, 2025

5  out of  5
rating by Lesly More
"Mayra and Grisel me brindaron un excelente servicio"
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Christina L

February 5, 2025

5  out of  5
rating by Christina L
"Mayra has been so helpful and amazing to work with. She answered all my questions and was so knowledgeable. I definitely recommend working with her!"
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Emily Leiva

February 5, 2025

5  out of  5
rating by Emily Leiva
"Mayra made my experience a 10/10 very simple and easy."
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Ricardo Valdes

February 5, 2025

5  out of  5
rating by Ricardo Valdes
"Son muy buenos en su trabajo y un trato excelente te tratan como familia son muy profesionales se los aconsejos"
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Moraima Amadeo

February 4, 2025

5  out of  5
rating by Moraima Amadeo
"I’ve been a customer for 9 years and Mr. Ackerman’s team/staff has always made me feel like I’m part of their family. Their attention and service has always been A+."
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Aixa Vazquez

February 4, 2025

5  out of  5
rating by Aixa Vazquez
"Mayra Serrano is the best customer service. I have never had a bad experience. I recommend her100% to anyone looking for a reliable insurance agency."
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Luz Bedoya

February 4, 2025

5  out of  5
rating by Luz Bedoya
"I recently switched over my car insurance with State Farm. It was cheaper and the customer service was great. Julie and Mayra Serrano, the agents that helped me have been very helpful, patient, and truly take pride in their work. Thank you both for answering all my questions and saving me money!"
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Angel L. Jr.

February 4, 2025

5  out of  5
rating by Angel L. Jr.
"I Have to honor the good service of staff members who always I call they have a good attitude and always helps on my needs they know how to help a customer when the customer needs help and I will mention MRS:MAYRA RIVERA, Who always treats me as a family in the short time that I'm a customer. Thank you! From: Mr: Angel Carrasquillo."
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Rene Miranda

February 3, 2025

5  out of  5
rating by Rene Miranda
"Agradecido con el buen servicio que me han dado todo el personal, en especial Mayra y Julie. Son muy profesionales y hacen lo máximo por ayudar al cliente. Los recomiendo 100%. Necesitamos más customer service como ellas!!!"
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Cassie Pfleger

January 30, 2025

5  out of  5
rating by Cassie Pfleger
"I have been using Mike Ackerman State Farm for almost 3 years now. I absolutely love speaking with Julie. She is always so friendly and so helpful. Every time I need a change adjusted or even just have a question she is back to me within an hour no issue and I definitely can't complain about their rates, best around I've been able to find! Highly recommend!!!!"
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Omar Cheverez

January 27, 2025

5  out of  5
rating by Omar Cheverez
"Bn agradecido"
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elvin gomez

January 27, 2025

5  out of  5
rating by elvin gomez
"I love this office. I love the staff. Grissele and Elizabeth were both super helpful and went above and beyond to assist me with my claims. Give them a raise…. Some of the best customer service I’ve ever received. Keep up the good work.."
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Cassandra Searcy

January 27, 2025

5  out of  5
rating by Cassandra Searcy
"Lilien was awesome! She got me a great rate and was very prompt with communicating with me via text. Thanks so much!!"
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Marianna Madden

January 24, 2025

5  out of  5
rating by Marianna Madden
"I was given a good price on auto insurance. Saving me 50 percent. She was very professional. Thank you."
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Josh Bennett

January 23, 2025

5  out of  5
rating by Josh Bennett
"Love this office! Julie was so helpful with talking over rates and making sure we were taking advantage of all of the benefits State Farm has to offer. You can tell she truly cares about doing what's best for you and not just selling you on their products/services. I call in maybe once or twice a year with a few questions and sometimes it's a simple answer. Today I had several questions and challenged Julie on some answers, but she killed it. Solidifying why we are with State Farm and have been for quite a while! If you have some insurance questions or want to do some comparisons, call and ask for Julie. She will set you straight! As a bonus, Mike has always been good to us and a main reason we've been with State Farm as long as we have. Needs are always met and then some! In case you're wondering...No this is not a paid review, but 100% honest!"
We responded:
"Thank You Josh. I agree, Julie is Awesome! Thank you for your kind words and for trusting our office with your business. As always, call us if you need anything! Best, Mike A"
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Mia Victoria nunez

January 21, 2025

5  out of  5
rating by Mia Victoria nunez
"Thank you Julie and Mayra for always helping me!"
We responded:
"Thank You Mia! Best, Mike A"
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Wilian Machado

January 13, 2025

5  out of  5
rating by Wilian Machado
"Mike and Mayra were very quick in replying to my request for a condo insurance. Mayra was very nice, helpful, and patient giving me different quotes as I requested. So now my condo is insured with State Farm, which is a company I trusted for over two decades in the past with my car insurance. I hope I will never need to file a claim 😊"
We responded:
"Thank you Willian. I am so happy that we were able to provide the service you needed and that you decided to do business with our office. Please, never hesitate to reach out to us for anything. Best, Mike A"
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Jacobo Santiago

January 2, 2025

5  out of  5
rating by Jacobo Santiago
"I am very grateful that Mayra Serrano is always available and so knowledgeable of her job. I have never work with someone so carrying and friendly. She makes me feel like family."
We responded:
"Thank You Jacob! I agree, Mayra is awesome. Thank you for trusting our office with your business and please do not hesitate to reach out to us for anything. Best, Mike A"
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Luz

January 2, 2025

5  out of  5
rating by Luz
"My husband and I have had State Farm for all of our vehicles and our daughters vehicles for many years thanks to the outstanding service Mayra had provided. Mayra has high work ethics, is extremely knowledgeable and honest. I recently called her to place insurance on an old home I own and the home did not qualify and still she took the time to call me back and explain. We highly recommend Mayra!"